Terms & Conditions / 利用規約

Terms of Use of the Site 

The information and services (hereinafter referred to as "Services") available and published on,, (hereinafter referred to as the "Site") operated and owned by KANACODE CO.,LTD. and KANACODE PTE. LTD. (hereinafter both referred to as "KANACODE") shall be in compliance with the terms and conditions set forth herein (the "Terms of Use"). Use of this site constitutes acceptance of and agreement to be bound by the Terms of Use.

1. Revisions and Scope of the Terms of Use

(1.) The Terms of Use are applicable to KANACODE and users of this Site and its Services. (2.) Each User of this Site acknowledges KANACODE's right to revise or update in its entirety or partially the Terms of Use without any prior notice. (3.) Once KANACODE revises or updates in its entirety or partially the Terms of Use, the revised or updated provisions will be applied in connection with this Site and shall constitute the terms and conditions for providing Services through this Site.

2. Users

The term "Users of this Site" means any and all individuals or entities that use(s) this Site and its Services under the Terms of Use. Any use of this Site and its Services will constitute an acceptance of and agreement to comply with the Terms of Use.

3. Use of Services

Any User of this Site and its Services shall be in compliance with the Terms of Use when using this Site and its Services.

4. Use of personal information

The personal information collected or known by KANACODE belonging to Users of this Site will be treated in accordance with Section 9 regarding the handling of personal information.

5. Prohibited Use

Users of this Site are prohibited from performing the following actions: (1.) To provide his/her or third party's false information during the use of this Site; (2.) To act in such a way as may impede or interfere with the Services to be provided by this Site; (3.) To act in such a way as may infringe upon intellectual property rights such as trademark rights, copyrights, design rights, patents, and/or portrait rights, privacy rights, publicity rights, or other rights or interests of KANACODE any User of this Site, and/or any third party; (4.) To act in such a way that is or may potentially be damaging, detrimental, or of annoyance to KANACODE, Users of this Site, and any third party; (5.) To use Services using a credit card inappropriately. (6.) To act in such a way as may be a violation of public policy, the Terms of Use, or laws or governmental regulations of whatever jurisdiction; (7.) To act in such a way as may be harmful to the reputation of KANACODE or an impediment to the Services of this Site; (8.) To eradicate or alter information belonging to KANACODE. Users of this Site, and/or any third party; (9.) To transmit, provide, or recommend viewing programs containing computer viruses or other detrimental programs or software; or (10.) Any other actions that KANACODE reasonably regard as unacceptable.

6. Copyright

(1.) Any and all materials, including, but not limited to, images, designs, logos, trademarks, text, copy, drawings, voice data, video data, and programs (hereinafter referred to as "Contents") posted on this Site are protected by copyrights, trademark rights, and/or other intellectual property rights belonging to KANACODE, or a third party by whom KANACODE has been granted licenses to use. (2.) It is forbidden to duplicate, alter, divert, distribute, present, develop, produce, or link the Site or its Contents without prior permission from KANACODE. (3.) If it is discovered that the Contents belonging to KANACODE have been duplicated or diverted without a prior written consent by KANACODE, or that any action in breach of Japanese, or other country's copyright law has been committed, KANACODE may take legal action seek legal protection. (4.) If any conflict or problem with others arises from an action in breach of the Terms of Use, the User of this Site shall resolve the issue at his/her own costs and responsibility, without causing any damages, expenses, or detrimental effects to KANACODE.

7. Indemnification

If a User of this Site is in breach of the Terms of Use of this Site, or in case that KANACODE incurs any losses or damages as a result of use of the Services, the User of this Site shall indemnify KANACODE for any and all of these losses or damages.

8. Exemption of Liability

(1.) KANACODE neither represents nor warrants completeness, accuracy, applicability, usefulness, or rationality of the Services to be provided through this Site. (2.) KANACODE shall not be responsible to Users of this Site and/or any third party for any damages caused by the use of this Site or any modification, termination, interruption, or suspension of this Site. (3.) KANACODE shall not be responsible to Users of this Site who directly or indirectly incur losses or damages, regardless of the cause or circumstances, from an action taken by KANACODE in compliance with the Terms of Use, or in connection with the use of this Site.

9. Privacy Policy

(1.) KANACODE will collect personal information belonging to Users of this Site for the following purposes: (I.) To effectively handle various inquiries and/or requests, inclusive of those received via e-mail. (II.) To conduct research or analysis of marketing data for the development of or enhancement of services to be provided by KANACODE. (III.) To send company newsletter to Users. (IV.) To pack and ship Merchandises. (V.) To calculate the amount to be charged for Merchandise and bill the charged amount. (2.) In providing Users of this Site with the Services, KANACODE will collect user information such as name, zip code, address, phone number, and e-mail address, as well as any other information of a User of this Site that may be needed to effectively provide the Services. (3.) KANACODE will always be in compliance with the Act for Protection of Personal Information, and in the handling of personal information enforce information security safety measures that work towards the prevention and correction of any possible cases of slandering, loss of, or leaks of personal information. (4.) KANACODE will collect personal information belonging to Users of this Site, the User's credit card company, and the User's credit card issuing company for the following purposes: (I.) To effectively handle various inquiries and/or requests, inclusive of those received via e-mail. (II.) To conduct research or analysis of marketing data for the development of or enhancement of services to be provided by KANACODE. (III.) To send company newsletter to Users. (IV.) To pack and ship Merchandises. (V.) To calculate the amount to be charged for Merchandise and bill the charged amount. (VI.) To protect against fraudulent credit card use by third parties. (5.) KANACODE will not disclose the personal information of individual users to any third parties, unless it is permitted by the Act for Protection of Personal Information. (6.) All personal information collected on the site is protected by Secure Socket Layer (SSL) certificate encryption. Personal information belonging to the user is automatically encrypted before it is transmitted for the retainment of its confidentiality. The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. (7.) We use cookies in order to improve your shopping experience when you visit this site. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to this site and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy. Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at this site but will still be able to visit selected areas of the site. (8.) Please direct any inquiries regarding personal information to the below e-mail address.


10. User's Registered Account

(1.) Users of the Services can create an account (hereinafter referred to as "Account") as a registered user. (2.) It is advised that Users do not disclose the information in their Account to any third party. (3.) Users shall bear full responsibility for the confidentiality and retention of security in regards to the User's Account and all activity that arises from the User's Account. The user agrees to promptly notify KANACODE of any issue regarding the safety and/or security of the User's Account. (4.) KANACODE shall assume no responsibility whatsoever regarding any damages that may have been incurred from illicit use of the User's Account. (5.) Users of the Services that register an Account for the use of the Services shall agree to provide complete and accurate information (hereinafter referred to as "Registration Information"), and for the maintenance of the completeness and accuracy of the Registration Information shall agree to update Registration Information when necessary. (6.) When the user wishes to delete their Account they will request to do so by sending an e-mail listing their name, address, and phone number to

11. Purchase of Merchandise

(1.) Users of this Site may purchase merchandise or procure certain services (hereinafter referred to as "Merchandise" from KANACODE. (2.) Users of this Site shall offer to purchase Merchandise in accordance with the procedures set forth by KANACODE, by use of the Services to place an order. (3.) Once an order is received, an email ("Order Confirmation") containing the order confirmation and order details will be sent from this Site. At this time, a purchase agreement will be enacted between the User and KANACODE pertaining to the corresponding order and all items contained therein. (4.) Once a purchase agreement has been enacted, cancellation of the order, changes to the details of an order or any of the terms and conditions of purchase may not be accepted. (5.) The previous clauses of this article notwithstanding, in the case that the User is found to have exercised misconduct or inappropriate behavior associated with the use of the Services, KANACODE will have the right to retract or cancel any purchase agreement and to take any other appropriate measures.

12. Shipping of Merchandise

(1.) Delivery of Merchandise under Services is only available within Japan, Hong Kong, South Korea, Taiwan, China, Thailand, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, US, Canada, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Italy, Israel, Monaco, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Turkey, United Arab Emirates. (2.) Merchandise ordered with intended delivery in Japan will be dispatched from Japan, and merchandise ordered with intended delivery outside of Japan will be dispatched from Japan or Singapore. (3.) It is not possible to dispatch multiple orders at once regardless of whether the delivery addresses may be identical (4.) We cannot ship and have the right to deny shipment of merchandise to a PO Box.

13. Shipping costs, Service Charges, and Import duties and taxes

The User shall bear all the shipping costs associated with the delivery of Merchandise, however shipping for merchandise purchases of total more than ¥11,000 (tax inclusive) or US$100.00 (tax inclusive) will be free of shipping fees. Please note that merchandise being delivered outside of Japan will be dispatched from Singapore, Japan or United States. Any import duties, customs fees, and taxes that may apply to the shipment are to be paid by the user at the time of delivery.

Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country.  If the customer refuses to pay those taxes, the package will be back to us. KANACODE then will refund the amount of the order, after having withdrawn the shipping cost at actual rate that KANACODE has been charged by the shipping carrier, and the shipping cost of the return of the package to us. Express shipments can't be sent back to us as return fees are too high. In that case, the order will be destroyed and no refund will be possible.

14. Method of payment for merchandise

(1.) The total payment amount for the Merchandise shall be the purchase price inclusive of any applicable sales tax, as well as the shipping costs, and any other service charges. (2.) The payment for Merchandise purchased through this Service can be made by the purchaser's own credit card [VISA, MASTERCARD, *JCB, *AMERICAN EXPRESS (Card companies marked with an * can only be accepted for deliveries within Japan.)] of which the purchaser must be the user, or by the purchaser's PAYPAL account of which the purchaser must be the user. (3.) When making a payment by credit card, KANACODE maintains the right to seek pre-approval for payment limited to the order total. Billing will take place after the order has begun the dispatch process. (4.) If payment is made by a credit card or PAYPAL, the purchaser shall be in compliance with the terms and conditions set forth in a separate agreement between the purchaser and the Credit Card Company or PAYPAL. If for any reason there is any dispute or conflict between the purchaser and the credit card company, or any third party, it is the responsibility of the purchaser to settle such a dispute or conflict, and KANACODE will assume no responsibility in connection with such a dispute or conflict. (5.)All prices are listed in US Dollars. Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping charges are clearly indicated during the ordering process. (6.) Also credit card transactions can be processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment. (7.) KANACODE does not keep any record of credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal.

15. Return of Merchandise

(1.) We do not accept any return or exchange of Merchandise; provided, however, that if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product, KANACODE will accept a return or exchange of the Merchandise in accordance with this provision. The purchaser shall contact KANACODE within 7 days of the receipt of the Merchandise by sending an e-mail with his/her order confirmation number to Sending an e-mail that complies with the method specified by KANACODE is the only way for an exchange to be accepted. If there is no stock of such Merchandise and a proper exchange is not possible, a return will be accepted and a refund will be made. (2.) For the return or exchange to be accepted, it is necessary that all the conditions below shall be met. (I.) The Merchandise to be returned or exchanged must be unused and the package to be sealed and unopened. If the tags are missing from the Merchandise, it will not be considered unused. (II.) All the components, attachments, and delivery confirmation for the Merchandise must be returned in the same condition as they were at the time of delivery. (III.) Any other specific details that KANACODE may request shall be met.

16. Indemnity in regards to merchandise

(1.) Except for what is provided in the preceding article, KANACODE shall not be liable to any damages, detriments, and/or loss of profits that may be generated from this Service and/or Merchandise to be purchased through this Service, nor guarantee the quality, performance, compatibility with other merchandise, and other functions of this Service and the Merchandise. (2.) In the case that any of the following events occurs, KANACODE, at its own discretion, may cancel and nullify the purchase agreement, and shall not be held liable for not providing the Merchandise to the purchaser: (I.) In the case that there are any difficulties in regards to delivery, such as the designated shipping address being unidentifiable. (II.) In the case a system failure occurs resulting in the inability to place an order, an order for the wrong Merchandise, or the acceptance of an excessive number of purchase offers compared to the number that can be accepted. (III.) In the case that any other event occurs that may prevent Merchandise from being provided. (3.) An offer for purchase of Merchandise made by a minor will be deemed being made under the guardians' responsibility. (4.) KANACODE cannot be held responsible and shall remain exempt from all liability for physical damage to a shipment, or loss caused by delay of delivery, when conditions beyond the carrier's control are encountered during transit.

17. Other

(1.) Any correspondence between KANACODE and each User regarding the use of the Services in principle will be made only via e-mail to (2.) E-mail addresses registered to mobile phones may not properly display the messages sent by KANACODE. (3.) In the case a question in regards to interpretation of the Terms of Use arises, or there is a provision that is not stated in the Terms of Use, KANACODE and the User will mutually consult the matter in good faith to reach a resolution. (4.) In the case that the consultation regarding a dispute in the preceding clause does not reach a resolution, any and all disputes in regards to the Terms of Use and/or the Service will be subject to the exclusive jurisdiction of Singapore International Commercial Court or Singapore High Court or Tokyo District Court or Tokyo Summary Court in Tokyo, Japan.











第6条(著作権)1.本サイトに掲載されている全てのコンテンツ(画像、テキスト、ロゴ、映像、プログラム等)(以下コンテンツという)の著作権、商標権およびその他の知的所有権の対象となるものは、当社に帰属または当社が第三者より使用許諾を得て掲載しているものです。2.当社の許可無く、本サイトの複製、改変、転用、配布、提示、作成、リンクの提供等を禁じます。3.目的の如何に問わず、当社のコンテンツの無断複製、無断転用、その他に二次利用する行為等の国内および国外の著作権法により禁止される行為が発見された場合、当社は法的措置をとる場合があります。4. 本条の規定に違反して第三者との間で問題が生じた場合、当該利用者は自己の責任と費用において、かかる問題を解決するとともに、当社に何等の損害、損失または不利益を与えないものとします。



第9条(個人情報の取り扱い)1.当社は、本サイト利用者の個人情報を以下の目的で利用します。(1)各種問い合わせ、依頼等への対応(eメールによるものを含むものとします。)(2)マーケティングデータの調査・分析、サービス開発。(3)メールマガジンの送信。(4)商品等の梱包・発送業務。(5)商品等代金計算、料金請求。2.当社は、本サイト利用者に関する氏名、郵便番号、住所、電話番号、メールアドレス等を含む本サービスの適切な提供のために必要な情報(以下、個人情報という)を取得します。3.当社は、個人情報保護法に従い、個人情報を取り扱うとともに、情報セキュリティ対策をはじめとする安全対策を実施し、個人情報の漏洩、減失または毀損等の是正及び予防につとめます。4. 当社は、個人情報を以下の目的で、有限会社FIL、KANACODE Pte. Ltd.、KANACODE.INC、クレジットカード会社、クレジットカード発行会社と共同利用します。(1)各種問い合わせ、依頼等への対応(eメールによるものを含むものとします。)(2)マーケティングデータの調査・分析。(3)メールマガジンの送信。(4)商品等の梱包・発送業務。(5)商品等代金計算、料金請求。(6)クレジットカードの第三者による不正使用の防止。5.当社は、個人情報保護法に規定する場合を除き、利用者の個人情報を第三者に開示しません。6.本サイトの個人情報を収集するすべてのウェブページではセキュア・ソケット・レイヤー(SSL)暗号を使用しています。送信された利用者の個人情報は、自動的に暗号化され機密性を保持しています。7.本サイトでは、ウェブページの閲覧やショッピングを円滑に行っていただくためにクッキーを使用します。クッキーは、ウェブサイトを訪問したときのサービスの利用履歴や、入力内容を利用者のコンピューターに保存しておく仕組みです。本サイトでは個人情報を記憶するためにもクッキーを使用します。当社はクッキーなどの技術によって収集された情報を個人情報として取り扱います。ほとんどのウェブサイトと同様に、本サイトでは、クッキーを自動的に収集して保存しています。お使いのウェブブラウザの設定を変更することにより、クッキーを無効にすることができます。クッキーを無効化すると、本サイトの一部の機能をご利用いただけなくなります。8.個人情報に関するお問い合わせはメールにてご連絡ください。eメール


第11条(商品の購入)1.利用者は本サービスを利用して当社から商品またはサービス(以下「商品」という)を購入する事ができます。2.利用者は、当社の定める方法により商品等の購入、サービスの利用を注文するものとします。3.注文受領後、利用者に対して、注文の受領確認と注文内容を記載した「注文確認」メールが本サイトから送信されます。その時点で、利用者と当社の間に当該注文に係る商品について、売買契約が成立するものとします。4. 売買契約成立後、注文のキャンセル、内容の変更はできないものとします。5. 前項の規定に関わらず、利用者に本サービス利用に関して不正行為、又は不適当な行為が有った場合には、当社は売買契約を取り消し、もしくは解除、その他適切な措置をとる事ができるものとします。



第14条(商品の決済方法)1.商品等のお支払い金額は消費税を含む商品購入代金、およびこれにかかる配送料、その他手数料の合計となります。2.本サービスによって購入された商品等のお支払いは、購入者である利用者本人名義のクレジットカード決済(VISA、MASTERCARD、※JCB、※AMERICAN EXPRESS ※は日本国内配送の注文のみ利用可能)、購入者である利用者本人のアカウントを利用したPAYPAL決済(日本国外配送の注文のみ利用可能)のみとします。3.クレジットカード決済を利用された場合、当社は注文金額を上限として、金額に対する事前承認を取得することができるものとします。請求は、発送準備開始後に行われます。4.クレジットカード、PAYPALでのお支払いの場合は、利用者がクレジットカード会社、PAYPALとの間で別途契約する条件に従うものとします。なお、利用者と当該クレジットカード会社等、第三者との間で紛争が発生した場合は、当該当事者双方で解決するものとし、当社には一切責任がないものとします。5. クレジットカード利用時の領収書は、宛に発行希望のご連絡をいただいた場合にのみ発行するものとします。日本国外配送の注文に対して、領収書は発行できないものとします。